I am highly experienced in the world of Service Management with a specific focus on ServiceNow and related technologies.
My journey has taken me from the position of a Level 1 Help Desk Analyst providing both IT and Application support to where I am a key member of a fantastic leadership team constantly pushing to be the best at what we do. This path has helped me understand both the pains and challenges that our customers deal with operationally every day and strive to continue to understand and find solutions to help improve both our own and our customers experiences.
My goal for each day is to find some way of bettering myself or my team while delivering a fantastic experience for both my customers as well as my internal stakeholders.
Leading the Centre of Excellence and Business Architecture team for our Commercial and Public Sector business unit, driving Digital Transformation through strategic oversight and ServiceNow delivery.
Provide key strategic advisory for the Digital Transformation team at TELUS to both help establish and execute our roadmap to transform the organization using ServiceNow
Leading strategic presales engagements for the ServiceNow practice while delivering innovative ServiceNow based solutions internally
Responsible for delivering innovative service offerings and products based upon best of breed enterprise software
Lead Presales and Technical Consulting Teams to year over year growth for both existing and new customers
Lead by example for one of the premier BMC Remedy focused partners
Specialized in complex implementations of BMC Remedy based solutions