Curtis Gallant

Toronto, Canada ยท [email protected]

Hello, I’m Curtis Gallant.

My Current Role: Director - Presales and Product Development for Fully Managed by TELUS Business.

I am highly experienced in the world of Service Management with a specific focus on ServiceNow and related technologies. I personally am responsible for leading by example both our ServiceNow Presales and Product Development teams.

My journey has taken me from the position of a Level 1 Help Desk Analyst providing both IT and Application support to where I am a key member of a fantastic leadership team contantly pushing to be the best at what we do. This path has helped me understand both the pains and challenges that our customers deal with operationally every day and strive to continue to understand and find solutions to help improve both our own and our customers experiences.

Leading a team of three excellent Presales resources that focus on the revenue generating side of the business along with eight fantastic Solution Architects and Developers that focus on the internal ServiceNow solutions we deploy to support our various lines of business let’s me keep up to date on both the latest and greatest technologies vendors like ServiceNow bring to the table while constantly looking for ways on increasing our internal systems usability, automations and overall effectiveness.

My goal for each day is to find some way of bettering myself or my team while delivering a fantastic experience for both my customers as well as my internal stakeholders.

Social Profiles

Skills

Practice & ServiceNow Capabilities
  • Presales
  • Technical Marketing
  • Event Showcase & Presentations
  • Product Management
  • Roadmaps
  • Architecture
  • Integrations
  • Team Building
  • Advisory
  • Development
Languages & Tools Utilized
  • Rust
  • Java
  • Javascript
  • git
  • linux
  • Jetbrains CLion
  • Jetbrains IntelliJ IDEA
  • Microsoft VSCode
  • Microsoft Projects
  • Microsoft Visio

Experience

Director - Presales & Product Development

Leading strategic presales engagements for the ServiceNow practice while delivering innovative ServiceNow based solutions internally

2019 - Current

Co-Founder and Director of Innovation & Services

Lime Collar Group - Aquired by Fully Managed

Responsible for delivering innovative service offerings and products based upon best of breed enterprise software

2015 - 2019

Sales Engineering Lead & Principal Consultant

Lead Presales and Technical Consulting Teams to year over year growth for both existing and new customers

2009 - 2015

Manager - Consulting Services

Lead by example for one of the premier BMC Remedy focused partners

2007 - 2009

Senior Consultant

Burntsand - Aquired by Open Text

Specialized in complex implementations of BMC Remedy based solutions

2003 - 2007

Education

RCC Institute of Technology - Now Yorkville University

Computer Network Engineering Technologist

2002 - 2003

RCC Institue of Technology - Now Yorkville University

Computer Network Engineering Technicien

2001 - 2002